November 30, 2005
We sent our 2000 lbs of books today via the USPS to Hawaii. They ran many hours late because the person in charge did not pay attention to the fact that we were shipping 2000 lbs. So, we had to wait until the carriers were done with their routes and could then pick-up our boxes.
When they were two hours late, we called them many times and no one seems to know the difference between the two types of pick-up (carrier vs. on demand). We explained that we were given a two hour window and that we are paying so we want them picked up today. Then they send a letter carrier over to pick it up, yeah right, I guess he is going to put all 2000 lbs in the front seat with him. …that is what the person Brian spoke to on the phone thought the carrier would do until Brian informed this individual that the carrier could not take 2000 lbs in his little mail van much less the front seat. These people had time to plan and they knew how much we were shipping. After all, they DO ask how much the total weight of the shipment is as well as the total number of packages. They do have the tools in place to run efficiently, unfortunately, they have no clue how to use them or even what products they offer. This is just ridiculous and pathetic…
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