Airplanes
November 16, 2006
My parents flew on America West to get here at 6:18 PM. That has not happened. They were grounded in Atlanta because of “maintenance issues” for about three hours and then arrived too late to catch their connection in Phoenix to get to Kona. As it turns out, America West has discontinued service to Kona at that time so no connection existed in the first place. Oops. So, America West is going to put them in a hotel in Phoenix until they can get them to Kona tomorrow sometime around 3 PM. This is so absurd. They asked the America West people if they could just put them on the Delta to Kona flight but the America West people said it was full - which was a lie. Brian and I flew America West when we moved to Hawaii and did not have a problem but we were also fortunate enough to be on Hawaiian Airlines from Phoenix to Honolulu then on to Hilo.
I told my parents they need to write a nasty letter and CC the BBB so that they can get some vouchers for their trouble like Brian and I did when we came back from our honeymoon on Oahu and got stranded in San Francisco.
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